Common queries answered
Frequently asked Questions
In certain circumstances, some country may charge custom taxes for the purchase from other countries. Please kindly note that buyer should be responsible for Custom Tax of his/her country, thanks for your understanding.
Total Delivery Date is based on the time it will take to tailor your costumes/made to order + the time is taken for the finished item to be shipped to you.
Total Delivery Date = Processing Time (7-12 days) + Shipping Time (4-20 days)
If you didn’t receive your package within the Estimated Delivery Date please inform us of your order information, such as tracking number, order number, email address, and so on. After finding out the reasons, we will deal with it according to the related policies.
If it is caused by us or our logistic company, we would offer you a full refund or resend the package for free. If it is because of the factors of the transportation or custom house (detained or returned), and you want a resend, the resend postage should be paid by you.
If you would like a refund, the postage expense should be deducted from the refund. Though products are for free delivery if you order ( above $79.99) but actually there’s postage cost on us when shipping out every order.
Therefore, we recommend you to choose registered mail if you want to ensure the package won’t be lost.
Unquestionably Yes. We spend considerable effort on product research, design, and production. Hopefully, we can offer our customers as many cosplay selection as possible. Also, it’s customer satisfaction that drives us to keep improving ourselves to meet all the requirements you need! So if you ever have any question or suggestion, please let us know.
Each of our items is made to order, which will take a processing time, for the costumes, whether you choose a standard size or give us your custom measurements, all our costumes are personally tailored for you from scratch. Generally speaking, the processing time will take 7-12 days.
ECONOMIC DELIVERY 12-20 days
STANDARD DELIVERY 6-9 days
EXPRESS DELIVERY 2-4 days